How can I claim a refund?

Google Play will grant you a full refund if you return an app within two hours of buying it. More information and instructions can be found here: https://support.google.com/googleplay/answer/2479637

If more than two hours have passed, or if Google Play’s support team has been unable to assist you, then we (OUP) may also be able to give you a refund. Please contact us at eltdict.help@oup.com with your request.

To refund you, we will need the following information:

  1. The name of the app you would like a refund for
  2. The reason you would like a refund
  3. Your ‘Transaction ID’ or ‘Order number’. This will be in the confirmation email you received from Google Play, or you can look it up in your Google Wallet account online. More information on finding this number is available here: https://support.google.com/payments/answer/6220296

Please note that any refunds will be at our discretion.

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